Frequently Asked Questions
Everything you need to know about our luxury collections and services.
Where are Mark Cross products manufactured?
Every Mark Cross item is handcrafted in Italy by master artisans using the finest leathers and materials, preserving the heritage techniques established since 1845.
What is your return policy for online orders?
We offer complimentary returns on all domestic orders within 14 days of delivery, provided the items are in their original, unused condition with all security tags and packaging intact.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my leather handbag?
To maintain the longevity of your piece, avoid exposure to direct sunlight, heat, and moisture. Store your bag in its provided dust bag and use a soft, dry cloth to gently wipe away surface dirt.
Can I request a repair for a vintage Mark Cross item?
We take great pride in our heritage. We offer repair services for both current and vintage Mark Cross products; please contact our concierge team with photos of your item to receive an assessment.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Affirm for flexible financing.